I have a HP wireless printer in my house and it did well with word documents on my iPhone 6. However, after I upgrade it to iOS 11, the AirPrint function is not working. That also happens with my iPad Air tablet. However, it still does the job well on MacBook Pro. Then I use the HP Smart app and it works, but I really need to print my mail message with HP Smart. I have never changed any options in the settings app.. How can I fix the AirPrint issue?
How to fix AirPrint Print not working in iPhone iOS 11
A work around is to forward your document to HP Envy printer’s email address. Then you can get it under settings in the printer screen.
You could try the solution below to troubleshoot that. I did that and it worked for me and some iOS 11 users.
* First you need to install the latest firmware and driver of your current wireless printer if it is not at that level.
Op your printer’s manufacturer and check for that to get it and then apply it. Make sure the printer is connected to the same Wi-Fi network used by the Mac or iOS device.
* Reset the Printer to Factory Default Settings.
Turn the product off, disconnect the power cable for about 30 seconds and then reconnect.
Press and hold the Resume button for 10-20 seconds until the Attention light turns on.
Then Release the Resume button. and the Attention and Ready lights cycle. It means that the factory is restored to defaults.
* Turn off the IPV6 function
Access your router settings in web browser and login using admin account, go to the Network, and disable the IPV6.
* Disconnect the printer from WiFi, wait for a momnets, and attach it to your Wi-fi network again
* Then force restart all of your iOS devices.
On iPhone 7 or 7 Plus, press the power/lock key on the right side while also hold the volume down key to get the logo, and then it go through its startup sequence.
On the iPhone 8 or X, quickly press the release the volume up button, and quickly press the release the volume down button, then press and hold the Power button until the Apple logo appears.